In the past, all home buying processes, such as viewing, inspecting and closing, were done in person. COVID-19 changed all that.
TechRepublic’s Karen Roby spoke with Phillip King, principal product manager for EXOS, about the home buying industry and the mortgage process since the COVID-19 pandemic started. The following is an edited transcript of their conversation.
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Karen Roby: We’ve been talking a lot, basically this entire year, about how the pandemic has impacted different industries. And we’ve all been impacted in one way or another, every industry. Truly the mortgage process, the home buying process, that was just turned on its head. We had to stop meeting in person, because that’s a very person-centered process, every bit of it. This had to be really huge, changes, quick pivoting for companies like yours.
Phillip King: Yeah, it…