The biggest new features ServiceNow revealed at its Knowledge 2021 digital conference

A number of improvements are coming to the workflow suite, including smart manufacturing tools, distributed workplace features and new healthcare-focused products.

Image: iStock/nazarkuru

ServiceNow, the makers of a variety of digital workflow products, pulled the curtains back on several new software products, and improvements to existing ones, at its Knowledge 2021 digital conference. 

The company announced expansion into two new service areas, healthcare and smart manufacturing, as well as new software features designed to help businesses adapt to what it calls “the new era of distributed work.” 

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Citing an employee experience imperative survey it performed, ServiceNow said 65% of employees it polled hope to maintain some form of hybrid work once it’s…

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