Salesforce launches Trusted Reviews and Chat to enhance AppExchange

The company also outlined a series of ecosystem status levels for reviewers to indicate their level of “expertise.”

Image: GettyImages/Paul Bradbury

On Wednesday, Salesforce launched Trusted Reviews and AppExchange Chat to enhance the overall marketplace experience. The company also outlined a series of ecosystem statuses for reviewers to indicate their level of “expertise.”

“Customer expectations for service have changed in our post-pandemic world—and AppExchange is innovating to meet these expectations by enabling customers to connect directly, in real time, with partners,” said Woodson Martin, GM of Salesforce AppExchange in a press release. “In addition, with Trusted Reviews, customers can be more confident in their AppExchange install decisions.”

AppExchange Chat

In a press release about the launches,…

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