How IT teams can help support remote workers: 5 tips

To enable cloud collaboration and remote work, enterprise IT teams can help employees improve home network setups.

Image: Andy Wolber/TechRepublic

Many IT leaders need to significantly increase the type of support provided to employees who work from home. Too often, organizations hire people, hand them a laptop, accounts and password information and then call the on-boarding process complete. When people work in an organization-controlled office, that’s fine, since the IT team oversees the on-site network, but IT leaders shouldn’t assume that every employee’s home network is adequate. 

If you used Google Meet, Microsoft Teams or Zoom much during the COVID-19 pandemic, you likely can identify at least a few colleagues whose home network setup is, charitably put, less than optimal.

Organizations that are serious about…

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